Ted’s Veg Privacy Policy

Ted’s Veg (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use, store and share personal information when you visit our websites, place an order, arrange a delivery or collection, or contact us.

It covers our retail website at www.tedsveg.co.uk, our wholesale website at wholesale.tedsveg.co.uk, and our handling of information relating to those services.

Who we are

Ted’s Veg is a family-run farming and produce business with farming operations in Lincolnshire and a London distribution and collection unit at:

Ted’s Veg
Unit 17, Uplands Business Park
Walthamstow
London
E17 5QJ
United Kingdom

Ted’s Veg is responsible for deciding how personal information is used for the purposes described in this policy. You can contact us using the details below.

Personal information we collect

Depending on how you interact with us, we may collect:

  • Contact information: your name, email address, telephone number, billing address and delivery address.

  • Business information: business name, delivery contact, account details and information needed to manage a wholesale relationship.

  • Order information: products ordered, quantities, order history, subscriptions, invoices, payments, refunds and credits.

  • Delivery information: delivery instructions, nominated safe places, access arrangements and delivery confirmation photographs.

  • Correspondence: enquiries, feedback, complaints and supporting photographs or documents you provide.

  • Marketing preferences: whether you want to receive updates and offers, together with records of your consent or opt-out.

  • Website information: IP address, browser and device details, pages viewed, referring websites and information collected through cookies or similar technologies, subject to applicable consent requirements.

We receive information directly from you and, where relevant, from ordering platforms, payment providers and delivery partners involved in your transaction.

If you provide another person’s contact information for a delivery or business account, please ensure they know you have done so and can access this policy.

Payment information

Payments are processed through the payment provider used for your transaction. We use transaction records, payment confirmations and relevant billing information to administer orders, invoices and refunds.

The payment provider’s privacy information explains how it handles the payment details you enter. Please do not send full card details or card security codes to us by email, contact form or messaging service.

How and why we use your information

We use personal information only where we have an appropriate lawful basis under UK data protection law.

Purpose Lawful basis
Processing orders, managing subscriptions, arranging deliveries or collections, and handling payments and refunds Performing our contract with you, or taking steps you request before entering a contract
Managing contacts who act on behalf of business customers Our legitimate interest in supplying and supporting business customers
Answering enquiries, investigating complaints, protecting our systems and preventing fraud Our legitimate interests in providing customer service and operating a secure business
Maintaining records required for tax, accounting and applicable food safety or traceability obligations Compliance with legal obligations
Sending marketing communications Consent, or legitimate interests where marketing without consent is permitted by law
Using cookies or similar technologies that require consent Your consent

Where we rely on legitimate interests, we consider the effect on your privacy and balance our interests against your rights.

If you do not provide information necessary to process an order or arrange delivery, we may be unable to provide that service.

Marketing communications

We may send news, seasonal produce updates and offers where you have agreed to receive them.

We may also send marketing about our own similar products or services where the law permits this following a purchase or sales enquiry. We will only rely on this permission where we collected your details directly and offered a clear opportunity to opt out both when collecting them and in each subsequent message.

You can object to direct marketing at any time. Use the unsubscribe option in the message or contact us using the details below.

Opting out of marketing does not prevent us from sending necessary service messages, such as order confirmations, delivery updates or product recall notices.

Cookies and similar technologies

Our websites use cookies and similar technologies to support functions such as shopping baskets, account access, preferences and security.

Analytics and advertising technologies may also collect information about website use. Where consent is required, we will request it before activating those technologies and provide a way to refuse or withdraw consent.

Any cookie information and controls provided on the relevant website should explain the technologies used, their purposes, providers and duration.

You can also manage or delete cookies through your browser settings. Blocking essential cookies may affect shopping, login or checkout functions.

Simply visiting our websites or reading this policy does not constitute consent to advertising or other technologies that require consent.

Sharing your personal information

We share relevant information with organisations involved in providing and supporting our services. These may include:

  • Website hosting, maintenance and IT providers.

  • Ordering platforms, including REKKI where used for wholesale orders.

  • Payment providers and banks.

  • Accounting and invoicing providers, including Xero where used.

  • Delivery partners and couriers.

  • Communication and marketing service providers, where relevant to your preferences.

  • Professional advisers, insurers, regulators and public authorities where necessary and lawful.

For example, a delivery partner may need your name, delivery address, telephone number and relevant delivery instructions.

We limit information sharing to what is needed for the purpose. Providers processing information on our behalf must handle it under appropriate contractual and security arrangements.

Information processed outside the UK

Some service providers may process or store personal information outside the UK.

Where this involves a restricted international transfer, we will ensure an appropriate legal transfer mechanism is in place. This may include UK adequacy regulations or approved contractual safeguards, together with any required assessment and additional protections.

You can contact us for details of relevant overseas processing and to request information about the safeguards used.

How long we keep your information

We keep personal information for as long as it is needed for the purpose for which it was collected. The period depends on the record and our legal obligations.

We determine retention using the following criteria:

  • Orders, invoices and payments: applicable tax and accounting requirements, and any outstanding payment, refund or dispute.

  • Customer accounts: whether the account remains active and whether records are still needed to support the customer relationship or meet legal obligations.

  • Delivery instructions and photographs: whether they remain necessary for delivery, proof of delivery or resolving a reported issue.

  • Complaints and traceability records: investigation needs, applicable food safety requirements and relevant legal claims.

  • Marketing records: your preferences and whether we still have a lawful basis to contact you. We may retain a limited opt-out record to ensure your wishes are respected.

Information that is no longer needed will be securely deleted or anonymised. A deletion request does not require us to remove records we must lawfully retain.

Keeping information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access is limited to people and service providers who need the information for their work. Delivery access information should only be used for the agreed delivery arrangements.

Please keep your account password secure and tell us promptly if you suspect unauthorised access.

Your rights

Depending on the circumstances, you have rights to:

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your information.

  • Ask us to restrict how we use it.

  • Object to processing based on legitimate interests.

  • Receive certain information in a portable format.

  • Withdraw consent where we rely on it.

Your right to object to direct marketing applies at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. Some rights are subject to legal conditions and exceptions.

To make a request, contact us below. We may need to confirm your identity before releasing information or acting on a request. We will respond within the applicable legal timescale.

Children’s information

Our online shopping services are not directed at children under 16. If you believe a child has provided personal information that we should not hold, please contact us so we can investigate and take appropriate action.

Contact us and complaints

For privacy questions, requests or complaints, contact:

Email: Enquiries@tedsveg.co.uk
Please use the subject line “Privacy enquiry”.

By post:
Privacy Enquiries
Ted’s Veg
Unit 17, Uplands Business Park
Walthamstow
London
E17 5QJ
United Kingdom

You also have the right to complain to the Information Commissioner’s Office, the UK data protection regulator:

www.ico.org.uk/make-a-complaint

Changes to this policy

We may update this policy when our services, systems or legal obligations change. The latest version will be published on our website with its revision date. Where required, we will bring significant changes to your attention.

Document control and sign-off

Document: Ted’s Veg Privacy Policy
Version: 2.0
Revision date: 23 September 2026
Policy owner: Calum Dawson, Director
Next review due: 23 September 2027, or sooner if our processing activities or legal requirements change.