Ted’s Veg Sunday Delivery Terms and Conditions
These terms apply to all wholesale orders requested for delivery on a Sunday.
1. Order Cut-Off
Orders for Sunday delivery must be submitted through the Ted’s Veg wholesale ordering platform no later than 12:00 noon on Saturday.
Orders received after this cut-off will not be guaranteed for Sunday delivery and may be moved to the next available delivery day.
2. Amendments and Cancellations
Any amendments, additions or cancellations must also be submitted before 12:00 noon on Saturday.
After the cut-off, orders will enter the purchasing, picking and preparation process. Ted’s Veg may be unable to accept further changes or cancellations, and the customer may remain liable for the full order value.
3. Delivery Window
Sunday deliveries will normally take place between 00:00 and 08:00 on Sunday morning.
Although we will always work to deliver as efficiently as possible, we cannot guarantee an exact delivery time due to traffic, route changes, vehicle issues, weather conditions and other circumstances outside our reasonable control.
4. Sunday Delivery Availability
Sunday delivery is subject to:
The delivery address being within an agreed Sunday delivery area or route;
Product and stock availability;
The customer meeting their currently agreed minimum order value;
Suitable access being available at the delivery location; and
The order being accepted and confirmed by Ted’s Veg.
Submitting an order does not automatically guarantee a Sunday delivery slot.
5. Minimum Order Value
The minimum order value for Sunday delivery will be the current minimum order value agreed for the customer’s account and delivery area.
Any Sunday delivery charge, special-route charge or alternative minimum order requirement will be communicated and agreed with the customer where applicable.
6. Product Availability and Advance Orders
Product availability for Sunday deliveries may be more limited than during the standard working week. Availability will depend on the products ordered, supplier delivery schedules, seasonality, crop conditions and the amount of notice provided.
Customers are strongly advised to place Sunday orders as far in advance as possible, particularly when ordering:
Micro herbs;
Specialist herbs;
Seasonal or limited-availability produce;
Prepared produce;
Specially sourced products; or
Large quantities of individual products.
Micro herbs are particularly dependent on supplier availability and advance notice. Orders placed close to the Saturday cut-off may not be available in full.
Ted’s Veg cannot guarantee that all products ordered will be available for Sunday delivery. Where possible, we will offer a suitable substitute, alternative pack size or delivery on the next available day.
Customers who do not permit substitutions must clearly state this when placing their order.
7. Access and Safe-Place Deliveries
Customers must provide accurate delivery instructions, access codes, keys, alarm details or details of a suitable safe place.
Where a customer authorises Ted’s Veg to leave an order in a safe place, the delivery will be considered completed once the goods have been left in the agreed location and delivery evidence has been recorded.
Ted’s Veg cannot accept responsibility for loss, theft, damage, contamination or deterioration after a safe-place delivery has been completed.
8. Failed Deliveries
Where delivery cannot be completed because of incorrect instructions, inaccessible premises, unavailable keys, unanswered contact numbers or other circumstances within the customer’s control, the customer may remain liable for the full order value and any applicable redelivery charge.
Redelivery on the same day cannot be guaranteed.
9. Prepared and Special-Order Products
Prepared produce, micro herbs, specially sourced goods and products ordered specifically for a customer cannot normally be cancelled or returned once preparation, growing, allocation or purchasing has started.
Issues involving prepared produce will be assessed individually due to food-safety, contamination and storage considerations.
10. Checking Deliveries and Reporting Issues
Customers must inspect their delivery as soon as reasonably possible.
Missing, damaged, incorrect or poor-quality products must be reported within 24 hours of delivery. Claims should include:
The order or invoice number;
Product name;
Quantity affected;
Batch code or use-by date where applicable; and
Clear photographs supporting the claim.
Claims submitted without sufficient information or supporting evidence may be declined.
11. Delays and Events Outside Our Control
Ted’s Veg will not be responsible for delays or failure to deliver caused by circumstances outside our reasonable control, including severe weather, road closures, vehicle breakdowns, accidents, staff shortages, supplier failures or other operational disruption.
Where possible, we will contact affected customers and provide an updated delivery arrangement.
12. Payment
All Sunday delivery orders remain subject to the customer’s agreed payment terms and account conditions.
Ted’s Veg reserves the right to refuse or suspend Sunday deliveries where an account is overdue, outside its agreed credit limit or otherwise in breach of the customer’s trading terms.
13. Acceptance of These Terms
By placing an order for Sunday delivery, the customer confirms that they have read, understood and accepted these Sunday Delivery Terms and Conditions.
Ted’s Veg reserves the right to amend, restrict or withdraw the Sunday delivery service where operationally necessary.
Correct as of August 2026
