FAQs

We currently deliver Tuesday, Wednesday, Thursday, Friday. We aim to get your order to you next day if ordered by 5am. An order placed before 5am Monday – Should be with you Tuesday

We have to source the weird and wonderful fruits from our trusted suppliers. We work through the night and our produce manger finishes around 6am

With the pre made boxes we can offer a cut off time of around 11-12am for next day delivery

We have the ability to track who packaged and when your order was packaged. We use a trusted system to ensure a name is put to your order should there be any problems. We photograph every order before we seal it for you.

Standard delivery on all order (mainlain UK excluding outer islands and highlands) is £6.50.

Yes you can. Your order will be dispatched with either a notification from our courier or you will be supplied with a link once your order had been dispatched.

You will be provided with the option to select from a range of delivery dates on checkout. Should you have to nip out, our couriers are instructed to leave your order in a safe and secure location.

Contact-free delivery will be carried out while in lockdown or until otherwise by our government. Once restrictions have eased, we will work to still achieve contact-free deliveries for those who request it.

Our premade boxes do have a set list of contents we pick from, however, if there’s something in there you’re not keen on, please do get in touch. We know not everyone’s mad about mushrooms or ecstatic about eggplants. If there’s a number of products you do not like we would recommend buying your products individually.

Our premade boxes can not be added to, however, any additional fruit, vegetables or items from our chilled and larder selections will be delivered alongside your premade produce box.

At Ted’s Veg, we have very high standards on what we consider acceptable. It’s very simple if it’s not a quality that we wouldn’t eat we wouldn’t send it out to you. If we don’t have what you’ve ordered in stock we will try to replace it with either something similar or issue a refund for that item. 

Yes! The box and tape are 100% recyclable. We always do our best to ensure no plastic is used but this can not always be avoided.

Unfortunately, we do not currently offer delivery slots. This is something we are working very hard to achieve and hopefully it will be with us soon.

Unit 17 – Teds Veg
Uplands Business park
Walthamstow
London
E17 5QJ

Tuesday – Sunday
10am – 5pm

Firstly, if this does happen, we are very sorry you’ve received these goods. At Ted’s Veg, we have full traceability on all orders and will do a thorough investigation. If you can email your order number and photo to enquiries@tedsveg.co.uk we will seek to resolve the issue as quickly as possible.

Our development team haven’t quiet gotten round to developing this feature yet, however, we have been told it will be coming!

For every £1 spent you will receive 2 Points. 1 Point is equality to 1p. The points expire after 2 years

As Ted’s Veg products are fresh and perishable, your statutory consumer right of return within 14 days does not apply. We assess returns on a case-by-case basis only when goods are faulty or damaged on arrival. 

Please contact us immediately—within 24 hours of delivery—with photos and your order details. If the issue is verified, we will arrange either a replacement or refund for the affected items.

Delivery charges are non‑refundable, unless the item was confirmed faulty by our team. In such cases, we may reimburse the cost of the item only.

Delivery to mainland UK addresses is £6.50 per order.

If you are based in Northern Ireland, Scottish Highlands & Islands, Isle of Man, Channel Islands, or offshore UK areas, additional delivery charges may apply. Please contact us for a tailored quote.

Yes, you can collect from any of the markets we attend. Just select ‘Collection’ at checkout and add the name of the market you’d like to collect from in the notes section.