Ted’s Veg Wholesale Delivery – Times, Requirements & Process Flow
- Delivery Schedule & Windows
Ted’s Veg operates a night-time consolidated delivery model designed to maximise efficiency, freshness, and reliability.
- Standard Delivery Window:
00:00 – 08:00 (midnight to early morning) - Deliveries aim to arrive prior to kitchen/service start times
- Exact times are not guaranteed due to routing and operational variables
Operational rationale:
- Reduced congestion and emissions
- Maximum freshness (closer to service time)
- Built-in contingency for delays or breakdowns
- Order Placement Requirements
Orders must be placed via approved systems:
- wholesale.tedsveg.co.uk
- REKKI
- Any other platform only with prior agreement
Unapproved ordering methods may result in delays, errors, or failed delivery.
- Order Cut-Off Times
Orders must be submitted as follows:
- Mon 11:00pm → Tue delivery
- Tue 11:00pm → Wed delivery
- Wed 11:00pm → Thu delivery
- Thu 11:00pm → Fri delivery
- Fri 11:00pm → Sat delivery
- Sun 11:00pm → Mon delivery
- Sunday delivery: by arrangement only
- Same-day (M25): ~01:30am cut-off
- End-to-End Delivery Process (Step-by-Step)
Step 1 – Order Submission
- Customer places order via approved platform
- Order must meet cut-off time and minimum value (£100)
- All product selections, quantities, and notes must be accurate
Step 2 – Order Processing & Integration
- Order is received into Ted’s Veg internal systems
- Automatically processed for:
- Stock allocation
- Route planning
- Invoice generation
- Any discrepancies may trigger manual review
Step 3 – Picking & Quality Control
- Orders are picked overnight at the warehouse
- Produce is checked for:
- Quality
- Freshness
- Accuracy against order
- Items are packed into:
- Cardboard boxes or
- Reusable delivery trays
Step 4 – Route Loading & Dispatch
- Orders are consolidated by route
- Vehicles are loaded in delivery sequence
- Dispatch begins from approximately midnight onwards
Step 5 – Delivery Execution
- Delivery completed between 00:00 – 08:00
- Driver follows provided instructions:
- Safe place
- Key/code access
- Specific drop location
- If required:
- Goods are placed in designated storage areas
Step 6 – Proof of Delivery
- Photo taken where safe and practical
- Shared via REKKI or equivalent
- Delivery marked as complete
At this point:
- Responsibility transfers if safe place delivery is used
Step 7 – Customer Receipt & Storage
Upon arrival, customer must:
- Check delivery against order
- Move goods into appropriate storage immediately:
- Refrigeration (where required)
- Ambient storage where applicable
Failure to store correctly may impact product quality and liability
Step 8 – Issue Reporting
- Any issues must be reported within 24 hours
- Must include:
- Product details
- Order/invoice reference
- Photos
Response times:
- Mon–Fri (9am–5pm): ~30 mins
- Credits processed within hours (working hours)
- Weekend issues handled Monday
Step 9 – Tray Returns
- Empty trays must be returned on next delivery
- Non-return incurs £4.50 per tray charge
- Minimum Order & Coverage
- Minimum order: £100
- Core delivery: London (M25)
- Extended routes: subject to planning
- Delivery Access Requirements
Customers must provide:
- Accurate delivery instructions
- Safe place / key / access codes
- Optional What3Words location
Important:
- Safe place deliveries transfer responsibility upon completion
- Customers must ensure site is suitable for unattended delivery
7. Operational Standards (BRCGS Aligned)
Ted’s Veg operates under:
- BRCGS Storage & Distribution certification
- Full traceability systems
- Documented quality control processes
- Digitised order-to-delivery workflow
- Customer Responsibilities
Customers are required to:
-
- Order within cut-off times
- Use approved ordering platforms
- Provide accurate delivery details
- Ensure safe access and storage
- Report issues within 24 hours
- Return trays on next delivery
- Collections (By Arrangement)
Available from:
- London (Walthamstow)
- Boston, Lincolnshire
Correct as of April 2026
